Due to high demand, please note that hand made items may take some time to be dispatched. We aim to complete your order within a 2-3 week time scale, but during busy periods, there may be additional delays. If you require your item in a hurry, please contact us before ordering.
We aim to dispatch knitting kits within 5 working days of purchase. Delivery will be via Royal Mail 1st class parcel post, or Royal Mail International Standard post.
Jumbo throws are sent via My Hermes, and will be dispatched within 10 days.
If you are unhappy with your purchase in any way, please get in touch for a resolution.
Whilst we would like to offer a full refund in all circumstances, custom made orders are non-refundable after the 14 day cooling off period, but please do get in touch to discuss.
Electronic patterns are non-refundable once downloaded.
Returns can be sent to the following address within 14 days of receipt:
The Little Songbird Knitting Co
76 The Street, Newnham*
Kent. ME9 0LL
*NB. Visitors strictly by appointment only.
Postage costs are to be met by the customer, unless the goods are faulty.
Kits cost from £2.85 using Royal Mail small parcel post. You may notify us of your intention to return any item by contacting us at firstname.lastname@example.org within 14 days of receipt of the item. Refunds will be given upon receipt of goods, in their original condition, unhandled, other than for inspection purposes.
You may use our model cancellation form (not obligatory), by clicking here.
We request that faulty items are sent in their original condition to the above address.